Privacy Policy waja88

Account Registration Information

When you register a waja88 account, we collect the following information for identity verification and account management purposes:

• Full name as per your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• A valid and active email address
• Mobile phone number for two-factor authentication (2FA)
• Current residential address
• Username and password chosen by you

Payment Information

To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency, we may store relevant payment information such as bank account numbers or digital wallet identifiers. We do not store credit or debit card information directly — such data is handled by third-party payment processors that comply with international security standards.

Usage and Activity Data

Our system automatically records data related to how you use the platform, including:

• IP address and information about the device used
• Type and version of web browser or mobile application
• Login and logout time records
• Deposit and withdrawal transaction history
• Gaming activity including bets placed and game results

This data is used for security purposes, fraud detection, and improvement of our services.

Primary Purposes of Data Processing

waja88 processes your personal information for the following purposes, all of which are necessary for the safe and orderly operation of the platform:

• Identity verification and age verification (21+ only) during registration
• User account management including password resets and profile updates
• Secure processing of deposit and withdrawal financial transactions
• Detection and prevention of fraudulent activity and money laundering
• Provision of 24/7 customer support via live chat and email
• Compliance with applicable legal obligations and international licensing requirements
• Sending important service communications such as transaction confirmations

Marketing Communications

With your consent, we may use your email address or mobile phone number to inform you about promotions, bonuses and the latest offers on the waja88 platform. You may withdraw this consent at any time by contacting our support team.

Permitted Data Sharing

waja88 does not sell or rent your personal information to any third party. However, we may share data with certain parties in the following limited circumstances:

• Payment service providers — to securely process deposits and withdrawals through your chosen channels
• Game software providers — game session information required to deliver a smooth gaming experience
• Regulatory bodies and law enforcement — when required by law, court order, or our licensing obligations
• Technical and security consultants — subject to strict confidentiality agreements

All third-party service providers that handle waja88 user data are required to comply with data protection standards equivalent to this policy.

Cross-Border Data Transfers

As waja88 operates under international licensing, certain data processing may involve servers located outside Malaysia. In such situations, we ensure that appropriate safeguards are in place to maintain the security and confidentiality of your information at all times.

Technical Security Measures

waja88 implements multiple layers of technical protection to maintain the integrity and confidentiality of your data:

• 256-bit SSL encryption for all communication between your device and our servers
• Two-factor authentication (2FA) as an additional layer of account protection
• Continuous system monitoring to detect suspicious activity or intrusion attempts
• Password storage in hashed form that cannot be decoded
• Server infrastructure protected by firewalls and intrusion detection systems
• Regular security audits by independent experts

User Responsibilities

The security of your account also depends on your own actions. We recommend that you always use a strong and unique password, do not share your login credentials with anyone, and log out of your account when using a shared device.

Right of Access and Correction

You have the right to request a copy of the personal information we hold about you, and to request a correction if any information is inaccurate or outdated. Such requests can be submitted to our support team via live chat or email.

Right to Data Deletion

You may request deletion of your personal information from our systems. However, this request is subject to our record retention obligations as set by applicable licensing and legal requirements. Financial transaction records, for example, may need to be kept for a period specified by regulatory bodies.

Right to Restriction of Processing

In certain circumstances, you have the right to request that we restrict how we process your personal information, particularly if you dispute the accuracy of the data or the lawfulness of the processing. All requests relating to user rights will be processed within a reasonable timeframe.

Use of Cookies

The waja88 website uses cookies and similar tracking technologies to improve the user experience. Cookies allow us to save your preferences, maintain login sessions, and analyse usage patterns for the ongoing improvement of our platform.

• Session cookies — deleted automatically when you close your web browser
• Persistent cookies — stored on your device for a set period to retain your preferences
• Functional cookies — enable certain features to work correctly, such as language and region detection

You can manage or block cookies through your web browser settings, but please note that some platform functions may be affected if cookies are disabled.

Financial Transaction Processing

All financial transactions on the waja88 platform — whether deposits via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency — are handled through channels protected by encryption and industry security standards. The minimum deposit is RM30 and the minimum withdrawal is RM50, with typical withdrawal processing times between 15 minutes and 2 hours.

Identity Verification (KYC)

As a responsible platform, waja88 follows Know Your Customer (KYC) procedures that may require you to submit identity documents such as your MyKad or passport. These documents are used solely for identity verification and compliance with anti-money laundering (AML) requirements. All submitted documents are stored securely and can only be accessed by authorised staff.

Right to Update the Policy

waja88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or technologies used. Any material changes will be communicated to you via your registered email address or a prominent notice on our website.

The most recent update date will always be shown at the top of this document. Continued use of the waja88 platform after the date an amendment takes effect is considered your acceptance of the updated terms.

Communication Channels

If you have any questions, concerns, or wish to submit a request regarding your personal data, the waja88 team is ready to assist through:

• 24/7 live chat accessible directly from our website in Malay and English
• Email us at: [email protected]

All privacy-related enquiries will be handled by the responsible team and a response will be provided within a reasonable timeframe.